Certificate Programme

Certificate in Reception Services and Office Administration

Level: Level 4 • Duration: 6 months • 2 trimesters • Front office, administration, and professional communication skills

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Programme Overview

The Certificate in Reception Services and Office Administration equips learners with practical skills for managing front office operations, handling communication, supporting administrative processes, and maintaining professional workplace standards.

In Trimester 1, learners develop foundational knowledge in reception services, communication, customer service, office administration, and professional etiquette. In Trimester 2, the programme advances into digital office tools, document management, communication systems, scheduling, and workplace professionalism.

Entry Requirements

A minimum of 3 Ordinary Level passes or recognised prior experience in administration, customer service, office support, or related roles.

Career Pathways

Receptionist
Front Office Assistant
Office Administrator
Administrative Assistant
Customer Service Officer

Year 1 • Trimester 1

5 Modules

Code	Description	Credit
RS1101	Introduction to Reception Services	12
RS1102	Business Communication Skills	12
RS1103	Customer Service and Front Office Practice	12
RS1104	Office Administration Fundamentals	12
RS1105	Professional Etiquette and Grooming	12

Year 1 • Trimester 2

5 Modules

Code	Description	Credit
RS1106	Office Technology and Digital Skills	12
RS1107	Records and Document Management	12
RS1108	Telephone and Email Handling	12
RS1109	Scheduling, Meetings and Event Coordination	12
RS1110	Workplace Ethics and Professional Conduct	12