Diploma in Reception Services and Office Administration

Duration: 12 Months

This programme develops advanced administrative, front office, and professional service skills across corporate communication, office systems, digital workplaces, and organisational performance.

Entry Requirements

A minimum of 5 Ordinary Level subjects or a Certificate in Reception Services and Office Administration.

Trimester 1

Code	Description	Credits
RC1201	Strategic Front Office Operations Management	12
RC1202	Service Quality and Customer Experience	12
RC1203	Corporate Communication and Professional Representation	12
RC1204	Hospitality Service Systems and Standards	12
RC1205	Client Relationship and Stakeholder Engagement	12

Trimester 2

Code	Description	Credits
RC1206	Office Systems and Administrative Strategy	12
RC1207	Administrative Technologies and Digital Workplaces	12
RC1208	Business Events and Corporate Coordination	12
RC1209	Workflow Design and Process Optimisation	12
RC1210	Document Governance and Information Management	12

Trimester 3

Code	Description	Credits
BA1211	Executive Office Support and Leadership	12
BA1212	Information Security and Administrative Risk	12
BA1213	Administrative Coordination and Delivery	12
BA1214	Office Performance Measurement and Productivity	12
BA1215	Professional Office Leadership and Influence	12

Trimester 4

Code	Description	Credits
BA1216	Business Process Administration and Support	12
BA1217	Service Innovation and Continuous Improvement	12
BA1218	Administrative Operations and Performance Management	12
BA1219	Administrative Governance and Strategic Operations	12
BA1220	Digital Workplace Innovation and Automation	12